Terms and Conditions for Taxi, Private and Airport Transfers
1. Scope of Application
These General Terms and Conditions apply to all services provided by Vienna Driver (hereinafter referred to as the “Provider”) in the field of taxi, private transfer, limousine, and airport transfer services. Any deviating terms and conditions of the customer shall not apply unless expressly agreed to in writing. They do not apply to customers unless they have been expressly agreed upon in writing.
2. Conclusion of Contract
A contract is concluded by:
- Online booking via the website
- Telephone reservation
- Written request via email
By completing a booking, the customer accepts these Terms and Conditions as legally binding.
3. Scope of Services
The Provider undertakes to transport the customer or the designated passengers at the agreed time from the agreed pickup location to the agreed destination.
Scope of services includes:
- Passenger transportation by taxi, limousine, or van
- Airport transfers to and from Vienna International Airport
- Private transfers, business trips, and special rides
There is no entitlement to a specific vehicle model unless expressly agreed otherwise.
4. Prices & Fixed Rates
All stated prices are in Euro and include statutory VAT.
- Fixed prices apply exclusively to the routes and times specified during booking
- Additional services (e.g., extended waiting time, additional stops, significant route deviations) may be charged separately
- The price displayed at the time of booking is binding, provided no changes are made
Advertised prices from €27 apply only to specific routes and time periods.
5. Booking Deadlines
The following minimum advance booking times apply:
- Rides between 10:00 PM and 6:00 AM::
at least 8 hours in advance - Rides until 10:00 PM on the same day::
at least 2 hours in advance
For bookings made below these minimum timeframes, telephone confirmation is required. Without confirmation, there is no entitlement to transportation.
6. Payment
Payment shall be made:
- In cash to the driver, or
- by credit card to the driver
Other payment methods require separate agreement.
7. Waiting Time & Airport Pickup
For pickups at Vienna Airport, the price includes reasonable waiting time, particularly in case of flight delays, provided that the correct flight number has been supplied.
In case of excessive waiting time or failure to establish contact with the passenger, an additional charge may apply.
8. Cancellation & No-Show
Cancellation by the Customer
- Free cancellation up to 24 hours before the scheduled pickup time
- In case of late cancellation or no-show, the full fare may be charged
Cancellation by the Provider
The Provider reserves the right to cancel rides for important reasons (e.g., force majeure, technical defects). In such cases, no costs will be charged to the customer.
9. Obligations of the Customer
The customer agrees to:
- Provide accurate booking information
- Appear punctually at the pickup location
- Behave appropriately during the ride
In the event of violations (e.g., endangering the driver, severe soiling, or property damage), the provider reserves the right to terminate the trip or claim compensation for damages.
10. Luggage & Transport of Animals
Luggage is permitted within customary limits. Excessive or bulky luggage must be declared in advance. Transport of animals is permitted only upon prior agreement.
11. Liability
The Provider shall only be liable for damages resulting from intentional misconduct or gross negligence. No liability is assumed for delays caused by force majeure (e.g., traffic conditions, weather, accidents).
12. Data Protection
The processing of personal data is carried out in accordance with the Privacy Policy published on the Taxi2Airport Vienna website and in compliance with applicable data protection laws (GDPR).
13. Jurisdiction & Applicable Law
Austrian law shall apply. Place of jurisdiction — where legally permissible — is Vienna, Austria.
14. Severability Clause
Should any provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.